autoscale webhosting and automation knowledgebase
How to Manage DNS
Manage DNS
Overview
The Manage DNS page allows you to view, add, edit, and remove DNS records for your domain.
DNS records tell the internet where your website, email, and other services are located. If DNS records are configured incorrectly, your website or email may stop working, so make changes carefully.
How to Access DNS Management
- Log in to your hosting control panel.
- Click Manage Hosting.
- Select your hosting package.
- Click Manage DNS.
You will see a list of all DNS records currently configured for your domain.
Before Making Changes
You may see a warning similar to:
An incorrect change to your A, AAAA or CNAME records could break your website.
If you are unsure what a record does, leave it unchanged or contact support before making changes.
Please note that DNS updates can take up to 24 hours to fully update across the internet.
Understanding DNS Records
Each DNS record contains several fields:
| Field | Description |
|---|---|
| Name | The hostname or subdomain |
| Type | The type of DNS record |
| Data | The destination or value |
| Priority | Used mainly for MX records |
Common DNS Record Types
A Record
An A Record connects a domain name to an IPv4 address.
Example:
autoscale.uk → 185.146.167.202
This record tells browsers where your website is hosted.
AAAA Record
An AAAA Record works like an A Record but uses an IPv6 address.
Example:
autoscale.uk → 2a07:7800::218
CNAME Record
A CNAME Record points one hostname to another hostname.
Examples:
ftp.autoscale.uk → ftp.stackcp.com
email.autoscale.uk → webmail.stackcp.com
builder.autoscale.uk → webbuilder.stackcp.com
Instead of pointing directly to an IP address, the record points to another service.
MX Record
An MX Record controls where your email is delivered.
Example:
autoscale.uk → mx.stackmail.com
Priority: 10
Without a correct MX record, email messages may not reach your mailbox.
TXT Record
A TXT Record stores text information used for verification and email security.
Example:
v=spf1 include:spf.stackmail.com a mx -all
This SPF record helps prevent email spoofing and improves email delivery.
Common Default Records
You may see records similar to these already configured:
Website Records
| Record | Purpose |
|---|---|
| autoscale.uk | Main website |
| *.autoscale.uk | Wildcard subdomains |
| www.autoscale.uk | Website alias |
Email Records
| Record | Purpose |
|---|---|
| mail.autoscale.uk | Mail server |
| smtp.autoscale.uk | Outgoing email |
| imap.autoscale.uk | Email access |
| pop3.autoscale.uk | POP3 email access |
| autodiscover.autoscale.uk | Automatic email setup |
| MX Record | Email delivery |
Hosting Tools Records
| Record | Purpose |
|---|---|
| ftp.autoscale.uk | FTP access |
| cp.autoscale.uk | Control panel access |
| php.autoscale.uk | phpMyAdmin access |
| builder.autoscale.uk | Website Builder access |
Adding a New DNS Record
- Open the Manage DNS page.
- Locate the Add Record section.
- Enter the required information:
- Name
- Record Type
- Data/Value
- Priority (if required)
- Click Add Record.
The new record will be added to your DNS zone.
Editing a DNS Record
- Find the record you want to change.
- Click the Edit option beside the record.
- Update the required values.
- Save your changes.
Deleting a DNS Record
- Locate the DNS record.
- Click Delete beside the record.
- Confirm the deletion.
Be careful when removing records, as this may affect your website or email services.
Resetting DNS to Default Settings
If your DNS becomes misconfigured, you can restore the default records supplied with your hosting package.
- Open Manage DNS.
- Click Reset to Defaults.
- Confirm the action.
This will recreate the standard DNS records required for your website and email services.
Important Notes
- DNS changes are not instant and can take up to 24 hours to fully update worldwide.
- Incorrect DNS settings can stop your website, email, or subdomains from working.
- Always double-check any changes before saving them.