Accessing Webmail

Webmail

Overview#

Webmail allows you to access your email directly from your web browser without installing any software.

You can:

• Read emails
• Send emails
• Reply to messages
• Organise folders
• Manage contacts
• Access your mailbox from anywhere with an internet connection

How to Access Webmail

1. Log in to your hosting control panel.
2. Click Manage Hosting.
3. Select your hosting package.
4. Click Webmail.

You will see a list of available mailboxes.

Available Mailboxes

The Mailboxes section displays all email accounts available on your hosting package.

Example:

Sign In to a Mailbox

To open a mailbox:

1. Locate the mailbox you want to access.
2. Click Sign in to Webmail beside the email address.

Example:

info@autoscale.uk

1. Webmail will open automatically in a new tab.

Understanding the Webmail Dashboard

Once signed in, you’ll see the Webmail interface.

The layout may vary slightly, but most mailboxes include the following sections.

Inbox#

The Inbox contains emails you have received.

New messages usually appear at the top of the list.

Compose#

The Compose button allows you to create a new email.

To send an email:

1. Click Compose.
2. Enter the recipient’s email address.
3. Enter a subject.
4. Write your message.
5. Click Send.

Sent#

The Sent folder stores copies of emails you have sent.

This is useful when you need to check what was previously sent to a customer or colleague.

Drafts#

Drafts are emails you started writing but have not sent yet.

You can return later and continue editing them.

Junk#

The Junk folder contains emails identified as spam.

If you are expecting an email that has not arrived, check this folder first.

Deleted Items#

Emails moved to the trash or deleted folder are stored here until they are permanently removed.

Contacts#

The Contacts section allows you to save frequently used email addresses.

This makes sending emails faster and easier.

Sending Your First Email

1. Sign in to Webmail.
2. Click Compose.
3. Enter the recipient’s email address.
4. Add a subject.
5. Type your message.
6. Click Send.

Your email will appear in the Sent folder after it has been sent successfully.

Searching for Emails

If you have many emails:

1. Locate the search bar near the top of Webmail.
2. Enter a sender name, email address, or keyword.
3. Press Enter.

Matching emails will be displayed.

[Screenshot: Webmail search feature]

Important Notes

Standard Mailboxes#

Standard mailboxes can send and receive emails through Webmail.

Example:

info@autoscale.uk

[Screenshot: Standard mailbox example]

Send-Only Mailboxes#

Send-Only Mailboxes can send emails but cannot receive them.

Example:

noreply@autoscale.uk

[Screenshot: Send-Only mailbox example]

Receive-Only Mailboxes#

Receive-Only Mailboxes can receive emails but cannot send them.

Example:

receive@autoscale.uk

[Screenshot: Receive-Only mailbox example]

Troubleshooting

I Cannot Access Webmail#

Check that:

• The mailbox exists.
• The mailbox password is correct.
• The mailbox has not been disabled.

[Screenshot: Webmail login troubleshooting]

I Cannot Find an Email#

Check:

• Inbox
• Junk folder
• Deleted Items folder

The email may have been filtered or moved.

[Screenshot: Missing email troubleshooting]

Emails Are Not Sending#

Verify that:

• The mailbox is allowed to send emails.
• Your mailbox is not over its storage limit.
• The recipient’s email address is correct.