Creating Autoresponders

Email Autoresponders

Overview#

Email Autoresponders automatically send a reply whenever someone emails a specific address.

They are commonly used for:

• Out of office messages
• Holiday notices
• Support acknowledgements
• Contact form confirmations
• Temporary business closures

For example, if someone emails:

info@autoscale.uk

they can automatically receive a message such as:

Thank you for contacting us. We have received your email and will respond as soon as possible.

How to Access Email Autoresponders

1. Log in to your hosting control panel.
2. Click Manage Hosting.
3. Select your hosting package.
4. Click Email Autoresponders.

You will now see the autoresponder creation form.

Create an Email Autoresponder

To create a new autoresponder:

1. Open Email Autoresponders.
2. Scroll to Add Email Autoresponder.
3. Complete the settings below.
4. Save or create the autoresponder.

Step 1: Enter the Email Address

In the Name field, enter the email address name.

Example:

info

Then select your domain:

@autoscale.uk

This creates:

info@autoscale.uk

The autoresponder will activate whenever someone emails this address.

Step 2: Add an Email Subject

The subject is the title people will see when they receive the automatic reply.

Example:

Thank You for Contacting Us

or

Out of Office Notification

Step 3: Choose Message Format

You can choose between:

Plain Text#

Simple text only.

Example:

Thank you for your email.
We will reply shortly.

HTML#

Allows formatted emails with:

• Bold text
• Colours
• Images
• Company branding
• Links

Most users can safely use Plain Text.

Step 4: Enter Your Message

Type the message you want people to receive.

Example:

Thank you for contacting us.

We have received your message and will respond as soon as possible.

Kind regards,
Customer Support Team

Step 5: Optional Forward To Address

The Forward To field allows incoming emails to be forwarded to another address.

Example:

sales@your-domain.com

When someone emails the autoresponder address:

1. They receive the automatic reply.
2. The original email can also be forwarded to another mailbox.

This field is optional.

Step 6: Set a Start Date (Optional)

Use Start From if you want the autoresponder to begin at a specific date and time.

Example:

01/08/2026 09:00

This is useful for:

• Upcoming holidays
• Planned absences
• Scheduled events

Step 7: Set an End Date (Optional)

Use Finish On if you want the autoresponder to stop automatically.

Example:

10/08/2026 17:00

After this date, the autoresponder will be disabled automatically.

This is useful for:

• Vacation messages
• Temporary support notices
• Business closure announcements

Example: Out of Office Autoresponder

Email Address#

info@autoscale.uk

Subject#

Out of Office

Message#

Thank you for your email.

Our team is currently out of the office and will return on Monday.

We will respond as soon as possible after our return.

Kind regards,
Autoscale Support

Important Notes

• New autoresponders can take up to 30 minutes to become active.
• Each sender will only receive one automatic response every 8 hours.
• This prevents the same person from receiving repeated replies if they send multiple emails.

Managing Existing Autoresponders

Once created, your autoresponders will appear in the management section at the bottom of the page.

From there you can:

• View existing autoresponders
• Edit messages
• Change dates
• Disable autoresponders
• Delete autoresponders

Common Uses

Customer Support#

Automatically confirm support requests.

Vacation Notice#

Let people know you are away.

Business Closure#

Notify customers during holidays or special events.

Contact Forms#

Confirm that a website enquiry has been received.