Creating Email Accounts

Email Accounts

Overview#

The Email Accounts section allows you to create, manage, and secure email mailboxes for your domain.

For example, you can create addresses such as:

• info@autoscale.uk
• support@autoscale.uk
• sales@autoscale.uk

You can also change passwords, increase storage, configure spam filtering, and manage mailbox settings.

How to Access Email Accounts

1. Log in to your hosting control panel.
2. Click Manage Hosting.
3. Select your hosting package.
4. Click Email Accounts.

You will now see options to create new mailboxes and manage existing ones.

Create an Email Account

To create a new mailbox:

1. Open Email Accounts.
2. Locate the Create Email Account section.
3. In the Email Address field, enter the mailbox name.

Example:

info

1. Select your domain from the dropdown menu.
2. Choose the mailbox size.
3. Click Create Email Account.

Your email address will be created.

Example:

info@autoscale.uk

Please allow up to 30 minutes for a newly created mailbox to begin receiving email.

Manage Existing Mailboxes

Scroll down to the Modify Email Accounts section.

Here you’ll see:

• Mailbox name
• Password information
• Mailbox type
• Storage usage
• Management options

Opening Mailbox Settings

To manage a mailbox:

1. Find the mailbox you want to manage.
2. Click the Options button (usually shown as a menu or settings icon).
3. A settings menu will open.

Account Setup

What it does#

Displays the settings needed to connect your email to:

• Outlook
• Apple Mail
• Thunderbird
• Mobile devices

How to access#

1. Click the mailbox Action menu.
2. Click Account Setup.

You’ll see:

• Incoming server settings
• Outgoing server settings
• Username
• Port numbers
• Security settings

Junk Filter Level

What it does#

Controls how aggressively spam emails are filtered.

Higher settings block more unwanted emails.

How to change it#

1. Click Action.
2. Select Junk Filter Level.
3. Choose your preferred filtering level.
4. Save your changes.

View Quota

What it does#

Shows how much mailbox storage is being used.

You’ll see:

• Total storage available
• Current storage used
• Remaining space

How to access#

1. Click Action.
2. Select View Quota.

Quota Notifications by Email

What it does#

Sends notifications when the mailbox is getting close to its storage limit.

This helps prevent missed emails caused by a full mailbox.

How to enable#

1. Click Action.
2. Select Quota Notifications by Email.
3. Enter the notification email address.
4. Save the settings.

Webmail

What it does#

Opens your mailbox directly in the webmail interface.

This allows you to:

• Read emails
• Send emails
• Organize folders
• Manage contacts

How to access#

1. Click Action.
2. Select Webmail.

A new browser tab will open.

Upgrade to Premium Mailbox

What it does#

Upgrades a standard mailbox to a premium mailbox.

Premium mailboxes may include:

• Additional storage
• Enhanced features
• Improved email tools

How to upgrade#

1. Click Action.
2. Select Upgrade to Premium Mailbox.
3. Follow the upgrade process.

Order an Extra 10 GB Space

What it does#

Adds an additional 10 GB of storage to the mailbox.

This is useful if the mailbox is approaching its storage limit.

How to order#

1. Click Action.
2. Select Order An Extra 10 GB Space.
3. Complete the order process.

Disable Mailbox

What it does#

Temporarily disables the mailbox.

The mailbox remains in your account, but users cannot access it until it is re-enabled.

How to disable#

1. Click Action.
2. Select Disable Mailbox.
3. Confirm the action.

Enable Subaddresses

What it does#

Allows you to create email aliases using the plus (+) symbol.

Example:

info+sales@autoscale.uk
info+support@autoscale.uk

Messages sent to these addresses will still arrive in the main mailbox.

How to enable#

1. Click Action.
2. Select Enable Subaddresses.
3. Save your settings.

Change Mailbox Name

What it does#

Changes the mailbox name.

Example:

Before:

info@autoscale.uk

After:

support@autoscale.uk

How to change it#

1. Click Action.
2. Select Change Mailbox Name.
3. Enter the new mailbox name.
4. Save the changes.

Be careful when renaming mailboxes as email addresses currently in use may stop working.

Remove Mailbox

What it does#

Permanently deletes the mailbox and all email stored inside it.

How to remove a mailbox#

1. Click Action.
2. Select Remove.
3. Review the warning message.
4. Confirm deletion.

Warning: Removing a mailbox permanently deletes all emails stored inside it. This action cannot be undone.

Common Tasks

Most users visit Email Accounts to:

• Create a new email address
• Change a mailbox password
• Access Webmail
• Increase storage space
• Configure spam filtering
• Remove unused mailboxes