autoscale webhosting and automation knowledgebase
Understanding Email Summary
Email Summary
Overview
The Email Summary page gives you a quick overview of all email services configured for your hosting package.
Instead of opening multiple email management pages, you can use this screen to quickly see:
- All email addresses on the domain
- Mailbox types
- Forwarders
- Autoresponders
- Email aliases (subaddresses)
This page is useful when managing several email accounts from one place.
How to Access Email Summary
- Log in to your hosting control panel.
- Click Manage Hosting.
- Select your hosting package.
- Click Email Summary.
You will see a table containing all email accounts configured on your domain.
Understanding the Email Summary Table
The Email Summary table displays important information about each email address.
Example:
| Email Address | Mailbox | Mailbox Type | Forwarder | Auto Responder | Subaddresses |
|---|---|---|---|---|---|
| info@autoscale.uk | Yes | Standard | Yes | Yes | Yes |
| noreply@autoscale.uk | Send Only | Standard | None | No | No |
| receive@autoscale.uk | Receive Only | Standard | None | No | No |
Email Address
This column shows all email addresses created for your domain.
Examples:
Mailbox
The Mailbox column shows whether the email address has an actual mailbox attached to it.
Yes
The email account can receive emails into a mailbox.
Example:
info@autoscale.uk
Send Only
The email account can send emails but cannot receive them.
Example:
noreply@autoscale.uk
This is commonly used for:
- Website notifications
- Contact form emails
- Automated system messages
Receive Only
The email account can receive emails but cannot send them.
Example:
receive@autoscale.uk
This is commonly used for:
- Archives
- Shared inboxes
- Monitoring email addresses
Mailbox Type
This column shows the mailbox package assigned to the email account.
Most accounts will display:
Standard
Standard mailboxes include normal email sending and receiving features.
You may also see an option to:
Upgrade to Premium Mailbox
Premium Mailboxes include additional email features and storage options.
Forwarder
The Forwarder column shows whether email forwarding has been configured.
Yes
Emails sent to this address are also forwarded to another destination.
None
No forwarding rules currently exist.
Auto Responder
The Auto Responder column shows whether automatic replies are enabled.
Yes
Automatic replies are active.
Examples include:
- Out of office messages
- Holiday notices
- Support acknowledgements
No
No autoresponder has been configured.
Subaddresses
Subaddresses are email aliases that deliver mail to the same mailbox.
Example
If your mailbox is:
info@autoscale.uk
You may also receive mail sent to:
info+sales@autoscale.uk
info+support@autoscale.uk
info+billing@autoscale.uk
All messages will still arrive in the main mailbox.
Yes
One or more subaddresses exist.
No
No subaddresses have been created.
Using Email Summary to Manage Your Email Setup
The Email Summary page is a quick reference tool.
You can use it to answer questions such as:
- Which email accounts exist?
- Which accounts have mailboxes?
- Which addresses are forwarding emails?
- Which accounts have autoresponders?
- Which accounts use aliases?
If changes are required, use the related email management pages such as:
- Email Accounts
- Email Forwarders
- Email Autoresponders
- Send-Only Email Accounts
- Receive-Only Email Accounts
Troubleshooting
My Email Account Is Missing
If an email address does not appear in the Email Summary table, it has not been created yet.
Create it from:
Manage Hosting → Email Accounts
Forwarding Is Not Working
Check the Forwarder column.
If it shows None, no forwarding rule currently exists.
You can create one from:
Manage Hosting → Email Forwarders
Autoresponder Is Not Sending Replies
Check the Auto Responder column.
If it shows No, no autoresponder has been configured.
You can create one from:
Manage Hosting → Email Autoresponders
Quick Summary
The Email Summary page provides a simple overview of all email services configured for your hosting package, allowing you to quickly check mailbox types, forwarding rules, autoresponders, and aliases without opening each email management section individually.