autoscale webhosting and automation knowledgebase
Using Auto Diagnostics
Auto Diagnostics
Overview
Auto Diagnostics automatically checks your hosting account for common configuration issues and errors. It provides a quick overview of your domain, email, website, and security settings to help ensure everything is working correctly.
Running Auto Diagnostics
To view your diagnostics report:
- Log in to your hosting control panel.
- Select the hosting package you want to manage.
- Open Auto Diagnostics.
The system will automatically scan your hosting account and display the results.
Order Actions
This section checks for any pending orders that require manual approval.
If no action is needed, you will see:
You don’t have any pending orders that need manual approval.
Nameservers
The Nameservers section verifies that your domain is using the correct nameservers.
Example:
- ns1.stackdns.com
- ns2.stackdns.com
- ns3.stackdns.com
- ns4.stackdns.com
Correct nameservers ensure your domain points to your hosting account properly.
WHOIS
The WHOIS check confirms that no issues have been detected with your domain registration information.
A successful result will display:
Domain WHOIS lookup shows no problems found.
Mail DNS Test
This test verifies that your email-related DNS records are configured correctly.
The following services are checked:
- IMAP
- SMTP
- POP3
- MX
A successful result indicates that these services are correctly pointing to Stackmail.
Web Checks
Auto Diagnostics performs several checks on your website configuration.
Error Logs
Checks for common website errors.
A successful result will display:
No problems detected.
Malware Scan
Scans your website for known malware and security threats.
A successful result will display:
No problems detected.
File Permissions
Checks that website files and folders have appropriate permissions.
A successful result will display:
No problems detected.
SSL Certificate
Verifies that an SSL certificate is installed for your domain.
A successful result will display:
An SSL certificate has been found for this domain.
Web Stack
Checks for detected content management systems (CMS) or JavaScript frameworks.
If none are detected, you will see:
No CMS or javascript frameworks detected.
Blacklist Check
This test checks whether your domain appears on known email or security blacklists.
A successful result will display:
The domain is not listed in blacklists.